Cross Infection We are proud of our Cross Infection Policy which complies with BDA guidelines. Where possible, disposable items are used and disposed of after each patient. Otherwise all other instruments are washed in the hydrim washer and then sterilised in autoclaves like they do in hospitals.
Continuing professional Development All of our dentists and staff are very keen to keep updated and further there careers with in the dentistry field in excess of the requirements of the General Dental Council.
Clinical Governance Clinical Governance ensures are practice delivers a high quality service to our patients. Maple Road Dental Practice has embraced clinical governance and it is ongoing.
Denplan Excel
We offer Denplan insurance scheme to our patients who wish to join The Denplan Excel Accreditation Program bases its quality assurance on a consistent Statement of Principles to which all accredited dentists are asked to commit. Denplan then support our team in following these principles by providing very specific and practical components and tools, which are applied within our practice
Investors in people.
The Investors in People Standard is a business improvement tool designed to advance organization’s performance through its people.
- Plan – Developing strategies to improve the performance of the organisation
- Do – Taking action to improve the performance of the organisation
- Review – Evaluating the impact on the performance of the organisation
All these awards emphasize our commitment to providing the best possible dental care to our patients.
Complaints
In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
